Frequently Asked Question
Q: What does Deloriah sell?
We specialize in women’s handbags designed for everyday use, including crossbody bags, totes, and other modern essentials.
Q: Where do you ship from?
Orders are processed and shipped within the United States.
Q: Do you ship internationally?
At this time, we ship within the United States only.
Q: How long does shipping take?
Delivery typically takes 10–13 business days including processing and transit time.
Q: How can I track my order?
Once your order ships, you will receive an email with a tracking number and link.
Q: Do I have to pay for shipping?
Shipping costs are shown at checkout. Promotional free shipping may apply at times.
Q: Can I change or cancel my order after placing it?
If processing has not started, we will do our best to assist.Orders cannot be cancelled once shipped.
Q: What payment methods do you accept?
We accept major credit/debit cards, PayPal, Shop Pay, Apple Pay, and other secure digital payment options.
Q: What currency are prices in?
All prices are listed and charged in USD (United States Dollars).
Q: How do returns work?
We offer a 30-day return window for unused items in original condition.Contact support to begin a return request.
Q: Are returns free?
Return shipping costs may be the responsibility of the customer unless the item is damaged, defective, or incorrect.
Q: Do you offer exchanges?
If you want a different style or color, you may request an exchange depending on availability.
Q: What if my item arrives damaged or incorrect?
Please contact us within 7 days with photos. We will assist with a replacement or refund.
Q: How long do refunds take?
Refunds are issued to the original payment method.Banks may take 3–10 business days to process after approval.
Q: Do you accept returns on sale items?
Final sale or clearance items are non-returnable.Non-returnable items are clearly marked at checkout.
Q: What if my package is delayed or lost?
If a package appears delayed or lost, please contact us so we can assist in opening an investigation with the carrier.
Q: What if tracking shows delivered but I didn’t receive it?
Please check with neighbors or your local carrier first.If still unresolved, contact support and we will assist based on carrier findings.
Q: Are my payments secure?
Yes. Payments are processed through secure third-party gateways that follow PCI security standards.We do not store full card details.
Q: How do discount codes work?
Discounts must be applied at checkout and cannot be added after the order is placed.
Q: How do I contact customer support?
Email our team at support@deloriah.store for assistance with orders, returns, and inquiries.