Frequently Asked Questions
To make your shopping experience simple and convenient, we’ve answered some of the most common questions about Deloriah.
If you need additional assistance, our support team is always happy to help.
Where is Deloriah located?
Deloriah operates from the United States.
Do you offer free shipping?
Yes. We offer free standard shipping on all orders delivered within the United States. No minimum purchase is required.
How long does delivery take?
Delivery times include both order processing and shipping:
- Order Processing: 1 to 2 business days (Monday through Friday)
- Shipping Time 5 to 7 business days
- Estimated Total Delivery Time 6 to 9 business days
Delivery times are estimates and may vary because of holidays, weather conditions, or carrier delays.
Will I receive an order confirmation email?
Yes. After your order is placed successfully, you will receive a confirmation email containing your order details.
Do you provide order tracking?
Yes. Once your order has shipped, you will receive a tracking number by email.
Tracking updates may take 24 to 48 hours to become active after shipment.
What is your return policy?
We accept eligible returns within 30 days of delivery. Returned items must be unused and in their original condition.
For complete details, please review our Return & Refund Policy.
How do I request a return?
To request a return, please contact our support team and include your order number.
Email: support@deloriah.store
Are there items that cannot be returned?
Items marked as final sale or products that have been used, damaged, or returned without original packaging may not qualify for a return.
Customer Support
For any questions, our support team is ready to assist:
Business Mail: Support@deloriah.store
Business Contact: +1 (214) 204 6800
Business Hours: 9:00 AM to 5:00 PM (Monday – Friday)
Business Address: 5900 Balcones Drive STE 100, Austin Texas 78731, United States
Chat Support: 24/7